Emergency line  

The claims response service is available 24/7, 365 days a year basis providing immediate assistance to all of our clients and company related individuals.

Early notification helps to eliminate unforeseen circumstances at the initial stage. 

Please call on below number to be directly connected with duty claim handler in the event of emergency or an incident.


+38 (050) 525 56 99 

During normal working hours the emergency number will redirect you to the office switchboard.

Alternatively, Members can request assistance writing the mail on info@sts.agency which is daily monitored.

Ship Agency Service

STS offers a complete range of ship agency, husbandry and global protective agency services and is a single point of contact for all of your needs.
Our service coverage includes all anchorages, ports, terminals and repair-yards across Ukraine and Russia.

Services include (but not limited to):

1. Crew Changes,including visas and entry formalities

10. Floating crane services
2. Nitrogen purging and supply of gasses    11. Lube oil supply
3. Cash To Master 12. Emergency tugs / towage
4. Medical evacuation 13. De slopping / waste oil removal
5. Ship spares delivery 14. Pilotage services
6. Emergency repairs 15. De bunkering off-specification bunkers
7. Supply of fresh provisions, deck and engine stores 16. Ship to Ship transfer operations 
8. Underwater diving services 17. Fresh water supply
9. Bunker co-ordination & supply,surveys

18. Aerial Photography

Husbandry Services

Efficiently set-up husbandry services enables fast vessel turn-around and keeps your ships on the move.

Services include (but not limited to):

1. Crew handling meet & greet, hotel bookings, shore pass arrangements, etc.

5. Bunkers and lubricants
2. Liaison with local authorities 6. Inward & outward clearance
3. Crew welfare, doctor, dentist,internet and prepaid telephone cards 7. Communication assistance
4. Spares clearance and delivery

8. Follow-up activities with workshops, contractors

We assure you of a competitive quotation and tailor made approach.

STS is operational seven days a week, so feel free to contact us with any enquiries.